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Garden Planner - Answers to common problems

Please Note: if you are unable to view the preview or notbook windows, please update to the latest version of Garden Planner. There was a known issue with version 3.6.1 where it was possible to not be able to access the preview window. Simply downloading and installing the latest version will resolve this problem.

Problem: How do I recover a lost plan?
recover a lost plan for Mac users
recover a lost plan for Windows users

 

Problem: How do I customise a building?

Problem: How to use 3d view?

Problem: How do I merge two plans together?

Problem: I'm having trouble installing Garden Planner

Problem: I've lost my license key and I need to re-install Garden Planner.

Problem: How do I save a plan as PDF?

 

Problem: I've lost my work how can I recover my plan ?

 

Problem: Mac: I can't open the plan I saved

Problem: Where are all the objects? - I can't find any objects other than Shrubs and Plants

 

Problem: The application wont remember my license key. I have to type it in each time I use the application.

 

 

Problem: I cant save my plan (I get an error code of 2038) on a Mac running OSX el capitan

Problem: I cant save my plan (I get an error code of 2038)..



Problem: I've lost my license key and I need to re-install Garden Planner

Answer: Don't panic - we can look it up for you. Just use the contact form (or send an email). Please include your full name and if possible the email address you used when your purchased Garden Planner.

I cant save my plan (I get an error code of 2038)

Answer: If you are seeing this on a Mac running osx el captian see this first.

Otherwise the first thing is to try saving your plan in a different location. eg: save the plan on your desktop or in the documents folder. It may be that Garden Planner doesn't have permission to save the plan where you are trying to save it.

If you are using Garden Planner on Windows you could also try before you start right clicking on the Garden Planner icon on your desktop and choosing Run as Administrator from the menu. This means you will be running Garden Planner with more permissions and hopefully it will let you save your plans anywhere.

Finally, Garden Planner does make a backup of your plan about every ten minutes so you should be able to get your plan back if you think you have lost it. From the help menu choose Recover Last Plan.

Mac: I can't open the plan I saved

Answer: If you are using Garden Planner on the Mac and when you double click on a Plan it wont open and when you browse to Open the plan you can't find it. Solution: Find the plan you saved in Finder and check that the plan has the extension .gml at the end of the file name. If it doesn't then try adding .gml to the end of the plan file name (eg: myplan.gml) and then double click on the plan name to open it.

 


 


Problem: Where are all the objects? - I can't find any objects other than Shrubs and Plants

Answer: Click on the category name at the top of the objects panel. It will show a list of different plant categories.

 

 
 

 


Problem: The application wont remember my license key. I have to type it in each time I use the application.

Answer: First try downloading the latest version of garden planner and see if that resolves the issue.
Windows users : try right clicking on the Garden Planner icon on your desktop and then choose Run as Administrator. Then enter the key and hopefully this time it will remember the key.



 

 

 

 

 


 

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